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Content in the Age of Customer Experience

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75% of consumers use their mobile device for product information after a new purchase.

Create Memorable Product Experiences

Modern consumers expect on-demand access to media-diverse content.
QUICK START GUIDE
Deliver immediate value to customers through simplified visual setup and installation guides.
Product Tours
Orient your customer with product features through video, interactive images and styled content.
REPAIR GUIDE
Assist customers with troubleshooting, repair and maintenance tasks with helpful DIY videos, photos and illustrations.
REPLACE & REPLENISH
Provide step by step instructions on how to best maintain parts, and purchase related products.
TUTORIALS
Create detailed tutorials that show customers how to get the most value from their products.
Digital Manuals
Convert old-fashioned manuals into searchable, interactive online content for users to find product information.

FAQs

Assist Your Customers Through All Stages of Product Ownership

 

Anticipate your customers need with solutions that address top questions in all stages of the product lifecycle – setup, usage, maintenance, replenishment, troubleshooting and repair. Create natural-language, searchable questions organized based on the task they want to accomplish.

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Documentor.in

Good product documentation improved sales by 70% in just a month.

Compelling Content Across Channels

Take your post-purchase product experiences from good to excellent.

 

Craft media-diverse product support tools that customers can access anytime, anywhere.

Integration

Leverage your existing email, social networks, video channels, survey, forms, CMS and support systems into your post-purchase product support content.

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